Overview

Because we specialize in custom-made furniture, our return, and refund policy is strictly defined.

1. Custom Orders

  • No returns or refunds on custom-made furniture once production has started.

  • Advance payments for custom orders are non-refundable.

2. Ready Items

Returns for ready items are only accepted if:

  • The product received is damaged during delivery, or

  • The product delivered is different from what was ordered.

Any issue must be reported within 24 hours of delivery with clear photos.

3. Damaged Items

  • Damage must be noted at the time of delivery.

  • Olympia Furniture will repair, replace, or adjust the product at its discretion.

4. Refund Process

  • Approved refunds (if applicable) will be processed within 7–10 working days.

  • Refunds are issued via the original payment method.

5. Non-Refundable Cases

Refunds will not be issued for:

  • Change of mind

  • Minor color or texture variations

  • Incorrect size provided by the customer

  • Wear and tear after use

6. Contact for Support

For any concerns regarding returns or refunds, please contact our support team via official phone numbers or social media pages.